Terms and Conditions

Please ensure that you have read and understood these Terms and Conditions before booking. By placing a booking, you are deemed to have read, understood, and accepted these terms.

Contract of Sale

Completion of the booking process and acceptance of our terms and conditions form your contract with Clicker Gundog. The contract contains the final and entire agreement and understanding between the parties and is the complete and exclusive statement of its terms.

Payment

Payment for all bookings and assessments must be made in advance. It is not possible to attend unless payment has been received. We accept payment by BACS, PayPal, and credit/debit card online. Please note that it is the student’s responsibility to ensure that payments are made in full and on time.

Cancellation

Cancellations must be made by email to hello@clickergundog.co.uk.

Cancellations for all bookings made with Clicker Gundog (except for our 121s, which are only transferable and non-refundable) will be subject to the following fees:

• Cancellations received less than 28 clear days before the course start date will be charged the full course fee. You will not be entitled to a refund. For example, if your course runs on the 30th and 31st, the latest date to cancel without paying the full fee is the 2nd.
• Cancellations received between 28 and 42 clear days before the start date will incur a 50% charge of the course fee. You will be entitled to a refund of 50% of the full course fee.
• Cancellations received more than 42 clear days before the start date will incur a charge of 30% of the course fee. You will be entitled to a refund of 70% of the full course fee.
• All refunds will be subject to a £25 administration fee.

We understand that life can be unpredictable - unexpected injuries, illnesses, or personal circumstances can arise. In genuine unforeseen circumstances, credit may be offered at our discretion for cancellations.

If you’re cancelling due to a serious reason, such as an injury, illness, or personal emergency, please explain clearly when emailing us. In certain circumstances, we may request that you provide written proof, such as a note from your veterinarian or doctor. 

Credit will not be offered for avoidable circumstances, such as choosing to attend another event, accidentally double-booking yourself, or any other reason where you and your dog are still physically able to participate in the training but are choosing not to.

If credit is granted:

• It will be valid for 6 months from the date of issue.
• It can only be redeemed once. For example, if a class booking is transferred and you’re then unable to attend the new date, further credit will not be offered.
• We reserve the right to refuse credit if we believe someone is taking advantage of our goodwill excessively.

Last-minute cancellations have a big impact on small businesses like ours, especially when we’re unable to fill places at short notice or resell those taken by people using credit. We'll always try to be flexible where we can. Thank you for being so understanding.

Weather Policy

The safety and welfare of our clients, their dogs, and our trainer is our highest priority. We reserve the right to cancel, postpone, or shorten any training session if, in our professional judgement, extreme weather conditions make it unsafe or unsuitable to proceed. This includes, but is not limited to, excessive heat, torrential rain, thunderstorms, snow, or ice.

If we cancel a session, we will notify you by email using the address provided when you booked. We will give as much notice as possible, but as the weather can be unpredictable, changes may be made at short notice. We cannot be held responsible if you arrive for training because you did not see the message in time, for example, if you had already started travelling or do not check your emails regularly.

If a session is cancelled, we will offer an alternative, which may include:

• An online training class (for example, via Zoom)
• A different time slot (for example, early morning to avoid heat)
• A different day (for example, adding a week to the end of a block of classes)

We will be unable to issue refunds or offer credits should you choose not to attend the alternative session offered.

For multi-day camps and workshops where you have booked accommodation or other services with third parties, we are not responsible for any costs or losses you may incur as a result of changes or cancellations.

Replacements/transfers/deferrals

1. Courses: A replacement student/delegate may be named up to 7 days prior to the start of the course for an administration fee of £50.
2. Pre-assessments & assessments: Transfers/deferrals for pre-assessments and assessments may be requested up to 42 days before the assessment date subject to a £50 administration fee. No transfers for pre-assessments or assessments will be available after the 42-day cut-off period, and our cancellation fees policy will apply.

Course Content

Clicker Gundog reserves the right to change the content, timing, date, venue, tutors, presenters or assessors of the course. Clicker Gundog reserves the right to cancel a course up to and including the date of the course and will strive to give as much notice of this as possible. Individuals booked onto a cancelled course will be given the option of a full refund or taking a place on an alternative or re-scheduled course date. Clicker Gundog will not be liable for any losses or expenses arising from amendments to the course or cancellations.

Intellectual Property

Clicker Gundog remains the owner of all intellectual property in course materials. For educational purposes, some course content may use intellectual property belonging to The Gundog Trust. This will be identified during the course and will remain the property of The Gundog Trust. Course materials are supplied only for your personal use. No part of the materials may be copied, recorded or reproduced without the permission of Clicker Gundog or, when relevant, the consent of The Gundog Trust.

 

Data Protection

Any personal information you give to us will be processed in accordance with the Data Protection Act 2018. We will use the information to process your booking, to provide the course and to inform you about similar courses that we provide, unless you tell us that you do not want to receive this information. Any personal data you provide may be held on computer files.

Dogs

Clicker Gundog and any venue at which a Clicker Gundog course is held will not be held responsible for dogs being kept in vehicles in car parks, or harm incurred to any dog(s), as a result of being left unattended in vehicles at any of our courses. Anyone bringing a dog(s) to any Clicker Gundog event is responsible for that dog(s) and its welfare at all times. Clicker Gundog accepts no responsibility for any dog or its welfare at any Clicker Gundog activity.

Client Disclosure and Honesty

By engaging the services of Clicker Gundog, the Client agrees that all information provided regarding their animal’s behaviour, history, and any relevant circumstances is truthful, accurate, and complete to the best of their knowledge. The Client acknowledges that withholding, misrepresenting, or failing to disclose pertinent details, such as previous aggression, medical conditions, or behavioural concerns, may pose a significant risk to the safety of the practitioner, the Client, the animal, and others. Under the Animal Welfare Act 2006, all animal owners and keepers have a legal duty of care to ensure the welfare of their animals and to prevent harm to others. In the case of dogs, the Dangerous Dogs Act 1991 and related legislation impose additional responsibilities to prevent a dog from being dangerously out of control. Failure to provide full and honest disclosure may result in the immediate termination of services without refund, and Clicker Gundog shall not be held liable for any consequences arising from such omissions. The Client accepts full responsibility for any legal repercussions that may arise from undisclosed behavioural issues or other relevant factors.

Insurance

Clicker Gundog has adequate insurance cover for public liability and professional indemnity. Clicker Gundog reserves the right to unilaterally amend and update the above Terms and Conditions at any time, including increasing the cost of cancellations fees.

Use of the Barn and Field

Clicker Gundog (“we”) would like all dogs and humans to have a great time using our field and training barn. Users (“you”) must observe the following terms and conditions to ensure their own safety and that of their dog(s) and to maintain the condition of the field and the barn.

Use of the field and training barn are by appointment only. 

The field is fully fenced, but if your dog is a jumper or a professional escape artist, the field may not be totally secure for you. We cannot be held liable if your dog escapes. Should your dog escape, you are liable for any damage caused to neighbouring properties or other animals, and any resulting costs are payable by you. 

Dogs must be accompanied and supervised by their owner/handler at all times.

Adverse training tools such as choke chains, prong collars and shock collars are not allowed, nor is harsh handling (verbal or physical). If you are caught using such methods, you will be asked to leave and not refunded. 

You MUST pick up all of your dog’s poo please, which must be bagged and put into the bins provided. Please supply your own poo bags and do not put any unbagged poo directly in the bin. 

Do not drop litter or leave toys or uneaten treats in the field.

You must discourage your dog(s) from digging in the field. Any holes dug by your dog(s) must be filled in and reported for safety and security reasons. Please take a photograph of its location and email hello@clickergundog.co.uk. Failure to rectify any damage caused may result in a charge.

We will make every effort to check and maintain the field but please notify us immediately of any issues with fencing, gates, holes or any other escape risks.

Please treat the property, facilities and equipment with respect. The training equipment is to be used by dogs only. Humans must not use or climb on the equipment. It is the owner/handler’s responsibility to ensure that any equipment used is suitable for their dog(s), paying particular attention to the dog’s height, age and fitness limitations. 

Be aware of uneven ground to avoid any injury to yourself or your dog(s). We cannot be held liable for any injury incurred by you or your dog(s) while using the equipment. You must inform us if you damage any equipment, for which you may be charged.

Do not climb on any fencing, gates, walls or trees. 

The ground is quite uneven in places therefore due care must be taken while walking and appropriate footwear must be worn. As with any rural setting, the field may be muddy at times and the presence of common countryside features such as (but not limited to) brambles, nettles, thistles, other naturally occurring plants, acorns, possible rabbit holes etc should be accepted. We cannot accept any liability for humans or animals harmed by the natural environment.

Users are responsible for the safety and welfare of themselves, their dog(s) and their family/companions at all times. You are advised to insure your dog(s) for all eventualities. 

Users are responsible for the behaviour and actions of all persons and dogs in their party. You are liable for any damage caused on the site by you, your dog(s) or anyone in your party. Any significant repair costs relating to damage done will be payable by you. 

If your dog(s) attacks another person or dog, or in the event that he/she is involved in a fight, you agree to be responsible for any injuries incurred.

Clicker Gundog accepts no liability for:

• the death of, or any injury to, any person or dog, or for damage to any property
• any losses, claims, actions, damages, costs, expenses or other liability, incurred by users during, or arising from, the use of the field or barn
• any illness contracted by any person or dog who uses the field or barn

Using the field does not create any rights over the land. Clicker Gundog maintain control of the site at all times and shall be allowed access onto the land at any time to carry out inspections.

Clicker Gundog reserves the right to amend the terms and conditions, review the pricing structure, or withdraw promotional offers, at any time.

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Revisions and Errata

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Links

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